Negative reviews are not fun. It doesn’t matter if you’re the employee or the business owner, we tend to take these things personally. And get emotional. And those are two things that need to be eliminated before any reaction or response occurs. Sometimes you might have deserved it – something slipped through the cracks and […]
Location-based Marketing Made Easy
Claim your business page, claim your business page.That was the theme of my presentation yesterday on the subject of location-based marketing. Realizing that it is difficult for small businesses to dedicate time and resources to creating a presence online, there is a huge opportunity for you to engage with your customers and potential customers where […]
Yelp, Foursquare, TripAdvisor: Five Things You Should Be Doing
It’s happening right now. People you have never met are reviewing your business online. Are you aware of what they are saying? and do you realize how many people are making decisions whether or not to patronize your business based on these very reviews? As I write this, I’m on a flight home from Oklahoma […]