Lisa Gerber

Advance your idea from concept to reality

  • About
  • Work with me
    • Mentoring :: Powerful Presenters
    • Workshop
    • Speaking
    • Retreat
  • Learn from me
    • Books
    • Articles
    • A Walk in the Woods
  • Connect with me

When Great Stories Fall Flat

September 22, 2017 by Lisa Gerber Leave a Comment

No one is interested in your great story if your customer experience sucks. I like to shop locally whenever possible but couldn’t find containers I loved for our large plants so I turned to The Google. After some searching around, I was quickly seduced by a beautiful photo of a modern white cylinder container that […]

Filed Under: Content Tagged With: customer experience, nordstrom, patagonia, rei, story

The Risk and Reward Of Your Content

June 23, 2014 by Lisa Gerber 2 Comments

In her chapter entitled Moral Point of View in Bird by Bird: Some Instructions on Writing and Life, Ann Lamott describes formula fiction: Good wins over evil; the guy gets the girl. We (the audience) crave stories and for the most part, like to know that good does win, and that we can find hope and inspiration in […]

Filed Under: Content Tagged With: ann lamott, bird by bird, patagonia, yvon chouinard

Old Gear, New Year: Duct Tape and Ass Ends Made of Beach Umbrella

December 30, 2013 by Lisa Gerber Leave a Comment

I replaced these running shoes in October. Reluctantly. These shoes have taken me on the best running year of my life faithfully taking me up and down mountains and to finish lines in better time than ever before. They’ve carried me through the streets of Boston, Austin, Washington DC, and Phoenix; on the trails around […]

Filed Under: Content Tagged With: patagonia, running, stories, yvon chouinard

Differentiate and Be Nice to the Bag Boys

February 4, 2013 by Lisa Gerber 11 Comments

The bag boys at the grocery store hate me. I bring my own bags for a reason. That means I don’t want my wine in it’s own bag, and I don’t need ice cream in an additional bag. I watch and “make suggestions,” and generally drive them up a wall. The ladies at the shop […]

Filed Under: Entrepreneur Tagged With: B corp, differentiate, pacific garbage pile, patagonia

Respond To Negative Comments Without Backing Down

January 1, 2013 by Lisa Gerber 9 Comments

Respond to negative comments without backing down

Receiving negative comments or harsh criticisms doesn’t necessarily mean you, as the brand, are in the wrong. But dealing with the naysayers without backing down from what you stand for can be a trick. A former employer of mine used to survey the crap out of customers. Everywhere you went, surveys were thrust in their […]

Filed Under: Social media Tagged With: patagonia, respond negative comments

Stay in Touch

Sign up for our newsletter / podcast to get emails of great stories like this.

Categories

  • A Walk in the Woods
  • Blog posts
  • Breaking Trail Podcast
  • Communications
  • Content
  • Entrepreneur
  • Social media
  • Strategy
  • Take a Big Leap

Search this site

Amazing Things My Clients Say

You’ll notice I cc’d only you because I trust you not say something stupid.
Un-named Client B
You are worth every penny we haven’t paid you yet.
Un-named Client A

What Others Are Saying

Thanks to Danny Brown for listing Lisa as a top 5 blogger to watch in 2013:

I first got to know Lisa Gerber from working with her when she was part of Arment Dietrich, and I knew then that she was a smart cookie… Her blog (has) become a staple part of my reading diet.

Copyright © 2015 Big Leap Creative · PO Box 1884, Sandpoint ID 83864 · 208.290.2525